Privacy Policy

B4-UGO Services Ltd. ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access the B4-UGO website, mobile application, and digital archival platform (collectively, the "Service").

By using the Service, you consent to the collection and use of your information in accordance with this Privacy Policy.

1. Information we collect

Personal information that can identify you directly, including:

• Full name
• Email address
• Account login credentials
• Billing and payment information
• Contact details for message recipients

User content you choose to upload or store within the Service, including:

• Personal messages
• Documents
• Images
• Videos
• Other stored materials

Technical and device information we may collect automatically, including:

• IP address
• Device type
• Operating system
• Browser type
• Usage activity within the Service

2. How we use your information

We use collected information to:

• Provide, operate, and maintain the Service
• Create and manage user accounts
• Process payments and subscriptions
• Deliver stored messages based on user-defined triggers
• Improve platform functionality and security
• Communicate with users about service updates or support requests
• Comply with legal obligations

We do not sell your personal information to third parties.

3. Encryption and security of stored content

We implement industry-standard security measures designed to protect your information, including encrypted storage technologies and secure server infrastructure. Content stored within the Service may be encrypted using strong encryption protocols such as AES-256.

While we take reasonable steps to protect your data, no system of digital storage or transmission can be guaranteed to be completely secure.

4. Sharing of information

We may share your information in limited circumstances, including:

• Service providers: trusted third-party vendors who help with hosting, payment processing, security, analytics, or technical support
• Legal requirements: if required by law, legal process, or governmental request
• Business transfers: if the Company is involved in a merger, acquisition, asset sale, or corporate restructuring, user information may be transferred as part of that transaction

We do not sell or rent personal data to advertisers or marketing companies.

5. Message recipients

If you designate recipients to receive messages from your account, certain limited information about those recipients may be stored so messages can be delivered when trigger conditions are met. Recipients only receive the information or content you choose to release to them.

6. Data retention

We retain personal information only as long as necessary to provide the Service or comply with legal obligations. If your account is cancelled or terminated, we may retain certain information for a reasonable period to comply with legal, security, or operational requirements before permanent deletion. Once data is no longer needed, it will be securely deleted or anonymized.

7. Your privacy rights

Depending on your jurisdiction, you may have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent to data processing where applicable

Requests may be submitted using the contact information below.

8. Cookies and tracking technologies

The Service may use cookies and similar technologies to improve functionality, analyze usage patterns, and enhance the user experience. You may adjust your browser settings to disable cookies, though some features may not work properly if cookies are disabled.

9. Children's privacy

The Service is not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from minors. If we learn that information has been collected from a minor without appropriate consent, we will take steps to delete it.

10. International data transfers

Your information may be stored or processed on servers in Canada or other jurisdictions where our service providers operate. By using the Service, you consent to the transfer of your information to these locations.

11. For users in the European Union

If you are located in the European Union, we process your personal data on the following legal grounds:

• Consent: when you consent to the collection and processing of your personal data, for example when you use the Service
• Contractual necessity: to fulfill our contract with you or take steps at your request before entering into one
• Legal obligation: when we need to comply with legal obligations, such as billing or record-keeping
• Legitimate interests: where we have a legitimate interest in processing your data, provided it does not override your rights and freedoms

Depending on your jurisdiction, you may have the right to access, rectify, or erase your data; restrict or object to processing, including profiling; and receive your data in a portable, machine-readable format. We will respond to requests within the timeframes required by law.

12. Data protection

• Encryption: data stored in our system is encrypted using industry-standard protocols (for example, AES-256)
• Secure connections: we use SSL/TLS encryption for data transmitted between you and our servers
• Access control: access to personal data is limited to employees and service providers who need it to perform their duties

No system is completely secure. By using the Service, you acknowledge and accept the inherent risks of online data storage.

13. Automated decision-making

The Service may use automated decision-making to determine when to release certain messages based on user-defined triggers. This may include processing message content and recipient information. We do not make significant decisions based solely on automated processing that would have a legal or similarly significant effect on you. Contact us to learn more or to object.

14. Third-party links and integrations

The Service may link to or integrate with third-party services, such as payment processors and analytics. They have their own privacy policies, which we encourage you to review.

15. California residents

Under the California Consumer Privacy Act (CCPA), California residents may request information about the categories of personal data we collect, its sources, and how we use it, and may request deletion. We do not sell your personal information. If that ever changes, you have the right to opt out.

16. Text messages (SMS)

B4-UGO sends text messages only for the safety and account purposes of the Service: check-in and timer warnings, emergency alerts, Trusted Friend requests and updates, and notices that a message has been released to you. We do not send marketing or promotional texts.

How you agree to receive texts. Account holders agree to receive texts when they add their mobile number in the app. Trusted Friends and recipients agree when they accept a Trusted Friend invitation sent to them by email or text. A user who adds your number confirms they have your permission to do so.

Frequency and cost. How often you get texts depends on the timers and alerts set up by you or the person who added you. Message and data rates may apply.

Opting out and help. Reply STOP to any B4-UGO text to stop receiving texts, and HELP for help. You can also contact support@b4-ugo.com. If you opt out, you may miss safety alerts sent to you by text; alerts can still reach you by email.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except the text message provider we use to deliver messages (Twilio).

See how people opt in to B4-UGO texts.

17. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. We'll post the updated version on this page with its date, and may notify you through the Service or by email if changes are significant. Continued use of the Service after changes are published means you accept the revised policy.

18. Contact information

B4-UGO Services Ltd.
British Columbia, Canada
Email: support@b4-ugo.com